Privacy Policy

Privacy Policy

Privacy Policy for Hair Transplants Melbourne

1. Contact Information

If you have any questions or requests regarding your personal data, please contact us at:

Email: admin@hairtransplantsmelbourne.com.au

2. Types of Data Collected

We collect the following types of personal information:

  • Name
  • Email
  • Mobile number
  • Date of birth
  • Medication details
  • Progress photos
  • Patient notes

3. Collection Methods

We collect initial details including name, email, mobile number, medication, and some basic questions via a form on our website. These details are used to provide a quote for the client. Further data is captured using PracSuite software, designed specifically for the medical industry.

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • To provide medical services
  • To send appointment reminders
  • To conduct marketing activities

5. Data Sharing

We do not share your data with third parties except for Meta (Facebook) and Google, solely for advertising purposes. We do not sell your personal data to any third party.

6. Data Storage and Security

We take the security of your data seriously and have implemented the following measures:

  • Two-factor authentication is enabled on all software used to store patient details.

7. Data Retention

We retain your data for the duration of our interactions with you to ensure optimal customer service. Data can be deleted upon request from a patient.

8. Client Rights

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Data portability
  • To exercise these rights, please contact us at admin@em.hairtransplantsmelbourne.com.au.

9. Cookies and Tracking

Our website uses cookies to:

  • Track patient interactions with our website
  • Understand how customers use our website
  • Improve customer experience
  • Conduct advertising activities

10. Policy Updates

This privacy policy may be updated from time to time. The latest version will always be available on our website.

11. Legal Basis for Processing

We process personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The legal bases for processing your data include consent, contractual necessity, and legitimate interest.

12. International Data Transfers

We do not transfer your data internationally.

13. Detailed Cookie Usage

We use cookies to personalise content and ads, to provide social media features, and to analyze our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners.

14. Use of Before and After Photos

We will not use your before and after photos for any marketing or promotional purposes without your express permission.